30-Day Money-Back Guarantee
At ALEVA, your comfort matters. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery.
Return conditions
- Items must be unused, in their original condition and packaging.
- Proof of purchase (order number) is required.
How to start a return
Email us at ahmdalastadh014@gmail.com with your order number and reason for return. Our team will reply within 24 hours with instructions.
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.
Damaged or wrong items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with a photo, and we will send a free replacement or full refund.
Non-returnable items
For hygiene reasons, certain personal-care items cannot be returned once opened, unless faulty.